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| Service Type | Performance Metric | Industry Average | Supplier Result | Exceeding Percentage |
|---|---|---|---|---|
| Machine Maintenance | Downtime (hours/year) | 120 | 80 | 33.33% |
| Fuel Supply | Delivery Timeliness (%) | 94 | 98 | 4.26% |
| Equipment Upgrades | Upgrade Completion (%) | 85 | 90 | 5.88% |
| Technical Support | Response Time (minutes) | 30 | 15 | 50% |
| Training | Participant Satisfaction (%) | 88 | 95 | 7.95% |